Privacy Notice

Introduction

This Privacy Notice (“Notice”) explains how information about you is collected and used by Bzigo website www.bzigo.com, including any of the subdomains thereof (the “Websites“), Bzigo pest detection, protection alerting and prevention solutions (the “Product(s)“), mobile application (the “Application“) and related operational, support and customer services (the “Services“), all developed and operated by Bzigo Ltd. (“Bzigo” or “we”, “us”, “our”) Capitalized terms not otherwise defined herein, shall have the meaning assigned to them in the Terms of Use available at https://bzigo.com/terms-of-use/. This Privacy Notice is hereby incorporated into our Terms of Use and is an integral part thereof.

Our Websites, Products, Application and Services are not directed at users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow minors under the age of 18 to use the Websites, Products, Application and Services.

This Notice may be amended from time to time. We will post any change to this Notice on our Websites, Products, Application and Services at a reasonable time in advance of the effective date of the change, and we will also make efforts to proactively notify you by email of the changes if we have your email address.

Contact us

If you have any questions, comments or concerns regarding this Notice or our processing of your personal information, please contact us at info@bzigo.com.

What we collect and why

Scenario	Purposes	Categories of information processed
When you register to, and use, our Application	Providing you with the functionality of the Application, contacting you regarding administrative issues related to the Application, Product, Services or Website, this Notice, our Terms of Service, support and maintenance.	Email address, mobile phone number, account username, Product ID, room name.
When you use our Application – device information	SMS/MMS - To send you a verification code. Device notifications & device vibration - to allow your use of the Application and provide you with alerts. Wi-Fi - To connect the Application to your Product.	Device component data such as Wi-Fi and Internet information, telephone number, Product ID (detector ID), SMS or MMS, device notifications and device vibration.
Subscribing to our newsletter	Providing you with the newsletter, such as our news and offers.	Email address.
When you consent to the aggregation of your information for marketing purposes	Gaining insight into how you and other users make purchases on our Website, as well as planning our marketing and advertisements and sharing such data with third parties.	Email address, mobile phone number, address, full name, address, company name (optional).
When you register to the Website and make a purchase on our Website, or return a Product	Providing you with the functionality of the Website you requested, to facilitate the purchase and delivery or return of the Product.	Email address, mobile phone number, address, full name, address, company name (optional) and certain billing information and data that you have provided such third party payment processors – such as your billing address, the last 4 digits of your credit card and an indication of successful billing.
Contacting us with an inquiry through our email or our online contact form	Responding to your inquiry, our business development.	Full name, email address, mobile phone number (optional), country, the subject of your inquiry and the text of your message.
When you contact our support	Responding to your support request, our business development.	Your first and last name, email address, phone number, physical address, type of product you have, information regarding your mobile phone and the Application version.
When you provide us with your feedback and reviews	Responding to your feedback and reviews, our business development.	Full name, email address, mobile phone number, country and the feedback or review.
Use of cookies & analytic tools on the Website	Facilitate a Website feature that you specifically requested, analyze the Website usage to evaluate and improve its performance, improve your experience on the Website, inform and serve personalized ads more relevant to your interests.	IP addresses from which you access the Website, time and date of access, type of device and browser used, language used, links clicked via a mouse or a touch screen, and actions taken while using the Website.
Data that you provide passively while using the Application	Facilitate an Application feature that you specifically requested, to monitor and ensure the orderly and proper operation of the Product and Services, analyze the Application usage to evaluate and improve the Application, the Product and the Services performance, improve your experience on the Application.	IP addresses from which you access the Application and the Services, time and date of access, type of device and browser used, language used, links clicked the touch screen, and actions taken while using the Application and Services.

Registering to the Application is mandatory for operating the Product, and Registering to the Website is mandatory for purchasing Products. If you choose not to register to the Application or Website, you will not be able to complete the purchase and will have limited control over the Product.

You do not have a legal obligation to provide us with the above-mentioned information; however, if you choose to not share this information with us, we may not be able to send you our newsletter, respond to your inquiry, process your feedback or purchase or return, and you may not be able to use some of our Websites, Products, Applications and Services functionalities.

Methods and sources for collecting your personal information

We collect the personal information from several sources:

Directly from you when you register to our Website or Application or when provided to us through our email or via our online contact form.
From our service providers helping us to operate the Service.
Through the device you use to access our Application, the Products and Services, including through Internal analytics services
Through the device you use to access our Website, including through third party cookies and analytics tools, such as Google Analytics, Facebook Ads, Shopify, Microsoft Clarity, Microsoft Bing, Microsoft Advertising, Google Tag Manager, doubleclick.net, Cloudflare and other Internal analytics services

Sharing your personal information

We will not share your information with third parties, except in the events listed below or when you provide us with your explicit and informed consent.

Scenario	Purposes	Examples of Third parties involved
We will share your information with our service providers who assist us with the internal operations of the Websites, Products, Application and Services. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes	Operating the Websites, Products, Application and Services and our business.	Third-party providers providing cloud hosting services, email campaign automation, marketing automation, social media advertisement, CRM/ERP platforms, shipment process and logistics services, analytics tools and services, web page building tools, payment gateway services, technical support, repair services, messaging platforms, call center services and customer support service providers, such as Shopify, HulkApps, PayPal, Tranzila, Microsoft Clarity, Microsoft Bing, Cloudflare, Facebook and Google, Subject to additional policies such as: https://www.shopify.com/legal/privacy https://www.hulkapps.com/pages/privacy-policy https://www.paypal.com/us/legalhub/paypal/privacy-full https://www.tranzila.com/privacy.html https://clarity.microsoft.com/privacy https://www.microsoft.com/en-us/privacy/privacystatement https://www.cloudflare.com/privacypolicy/ https://www.facebook.com/privacy/policy/ https://policies.google.com/privacy.
If you abused your rights to use the Websites, Products, Application and Services or violated any applicable law while doing business with us.	Responding to, handling, and mitigating suspected violations of law in connection with our business.	Competent authorities, legal counsels, and advisors.
If a judicial, governmental, or regulatory authority requires us to disclose your information.	Complying with a binding request from a competent authority.	Competent authorities.
If the operation of the Websites, Products, Application and Services or our business is organized within a different framework, or through another legal structure or entity.	Enabling a structural change in the operation of the Websites, Products, Application and Services and our business.	The target entity of the merger or acquisition, legal counsels, and advisors.

Data retention and security

We retain your information for as long as needed to operate the Websites, Products, Application and Services, and thereafter as needed for record-keeping matters.

We will retain your information for as long as needed to operate the Websites, Products, Application and Services. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish, and defend legal claims and enforce our agreements. The overall period of retention is approximately 7 years.

We implement measures to secure your information

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, there is no guarantee that it will be immune from information security risks.

Additional information for individuals in the EU or UK

International data transfers

To facilitate processing your information through the Websites, Products, Application and Services and by our service providers, we will transfer your information to countries outside the EU or the UK. We do so to countries or organizations which are recognized by the European commission as having adequate protection for personal data, or under the terms of a data transfer agreement which contains standard data protection contract clauses with adequate safeguards determined by the EU Commission and UK Information Commissioner’s Office.

Legal basis for processing your personal data

Purpose or Scenario	Legal Basis
Registering to and using our Application	Our legitimate interests in providing you with the Application, Products and Services you requested, contacting you regarding administrative issues related to the Application, Products and Services, this Notice, our Terms of Use, support and maintenance.
When you provide us with access to your device components	Our legitimate interest in providing you with the Application, Product and Services you requested and our legitimate interest in the operation of the Application, Product and Services.
Subscribing to our newsletters	Consent when you choose to subscribe to our newsletter or when you make a purchase and choose not to opt-out of receiving newsletters.
Aggregating your information after you make a purchase for marketing purposes	Consent.
When you register to and make a purchase on our Website or return a Product	Our legitimate interest in providing you with the Product you purchased or providing you with the Product return process, performance of our contract with you.
Responding to your inquiry	Our legitimate interest in responding to your inquiry and our business development.
Responding to your support request	Our legitimate interest in responding to your support request and our business development
When you provide us with your feedback and reviews	Our legitimate interest in developing and enhancing our business and the Websites, Products, Application and Services, responding to your feedback or reviews.
Use of essential cookies on the Website	Our legitimate interests in providing you with the Website functionality you requested.
Use of non-essential cookies on the Website	Consent.
Data that you provide passively while using the Application	Our legitimate interest in developing and enhancing our business, Product and Services and in ensuring the orderly and proper operation of the Product and Services.
Responding to, handling, and mitigating suspected violations of law in connection with our business	Legitimate interests in defending and enforcing against violations and breaches that are harmful to our business.
Complying with a binding request from a competent authority	Legitimate interest in complying with mandatory legal requirements imposed on us.
Enabling a structural change in the operation of the Websites, Products, Application and Services and our business	Legitimate interests in our business continuity.

Data subject rights

If you are in the EU or the UK, you have the following rights under the GDPR:

Right to Access and receive a copy of your personal information that we process.

Right to Rectify inaccurate personal information we have concerning you and to have incomplete personal information completed.

Right to easily and at any time withdraw your consent to us processing your personal data to email you with our newsletters. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal

Right to easily and at any time withdraw your consent to the use of non-essential cookies on our Website and to aggregating your information for marketing purposes. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Right to Data Portability, that is, to receive the personal information that you provided to us, in a structured, commonly used, and machine-readable format. You have the right to transmit this data to another person or entity. Where technically feasible, you have the right to have your personal information transmitted directly from us to the person or entity you designate.

Right to Object to our processing of your personal information based on our legitimate interest. However, we may override the objection if we demonstrate compelling legitimate grounds, or if we need to process such personal information for the establishment, exercise, or defense of legal claims.

Right to Restrict us from processing your personal information (except for storing it): (a) if you contest the accuracy of the personal information (in which case the restriction applies only for a period enabling us to determine the accuracy of the personal information); (b) if the processing is unlawful and you prefer to restrict the processing of the personal information rather than requiring the deletion of such data by us; (c) if we no longer need the personal information for the purposes outlined in this Notice, but you require the personal information to establish, exercise or defend legal claims; or (d) if you object to our processing based on our legitimate interest (in which case the restriction applies only for the period enabling us to determine whether our legitimate grounds for processing override yours).

Right to be Forgotten. Under certain circumstances, such as when you object to our processing of your personal information based on our legitimate interest and there are no overriding legitimate grounds for the processing, you have the right to ask us to erase your personal information. However, notwithstanding such request, we may still process your personal information if it is necessary to comply with our legal obligations, or for the establishment, exercise, or defense of legal claims. If you wish to exercise any of these rights, please contact us through the channels listed in this Notice.

When you contact us, we reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you with the information that you have asked for, we will explain the reason.

Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in the Member State of your residence, place of work or place of alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.

If you are in the UK, you can lodge a complaint to the Information Commissioner’s Office (ICO) pursuant to the instructions provided here.

California and Delaware “do not track” Disclosures.

We do not monitor or respond to Do Not Track browser requests. Please ensure to change any settings of your browser and/or our Websites or Services, whenever you wish cookies to cease.

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